Available Careers at Wrought Washer

Position Summary:

The Customer Service Representative (CSR) at Wrought Washer Manufacturing is a key part of our team, serving as the primary point of contact for our valued customers. The CSR ensures customer satisfaction by managing inquiries, processing orders, and resolving issues efficiently and professionally.

Key Responsibilities:

• Customer Support: Answer phone calls, emails, and online inquiries professionally and courteously. Provide accurate information about products, pricing, and order statuses.
• Order Management: Process customer orders in the ERP system, monitor progress, and collaborate with production and logistics teams to ensure on-time delivery.
• Issue Resolution: Address customer concerns or complaints promptly, resolving issues related to products, shipments, or other inquiries. Escalate unresolved matters when necessary.
• Product Knowledge: Develop a strong understanding of Wrought Washer’s product lines to assist customers in selecting the right solutions for their needs.
• Documentation: Maintain accurate and up-to-date records of customer interactions, orders, and transactions in CRM and order management systems.
• Sales Collaboration: Partner with the sales team to identify customer needs, prepare quotes, and support additional sales opportunities.
• Relationship Management: Build and maintain positive relationships with customers to foster trust and loyalty.
• Feedback Contribution: Gather and share customer feedback to help improve products, processes, and services.

Qualifications:

• Experience: 2+ years of customer service experience, preferably in a manufacturing, industrial, or B2B environment.
• Education: High school diploma or equivalent required; additional education or certifications in customer service or manufacturing is a plus.
• Skills:
  • Strong verbal and written communication skills.
  • Proficiency with ERP systems, CRM tools, and Microsoft Office Suite.
  • Exceptional organizational, multitasking, and problem-solving skills.
  • Detail-oriented with a proactive approach to customer needs.
• Attributes:
  • Customer-focused mindset with a professional and friendly demeanor.
  • Ability to thrive in a fast-paced manufacturing environment.
  • A collaborative, team-oriented attitude

Why Join Wrought Washer Manufacturing?

• Competitive salary and comprehensive benefits package.
• A supportive and inclusive work environment.
• Opportunities for professional development and career growth.
• Be part of a company with a rich history and a commitment to quality

Essential Functions

• Rebuild machines to include disassembly, inspection and replacement of parts
• Layout, fabricate and weld fixtures, assemblies, frames and structures used in the manufacturing process
• Perform skilled operations such as fitting and aligning of bearings as well as spindles and shafts and calibration of moving parts to ensure proper fit and alignment
• Work from drawings, manufacturer specifications and handbook formulas

Knowledge, Skills & Abilities

• Journeyman or combination of schooling and experience
• Minimum of 3 years of relevant experience
• Advanced electrical/machine capability and/or advanced PLC capability desired
• Fork truck, crane operation and material handling
• Serve as a project leader and assign work based on job requirements
• Ability to work minimum 40 hours a week; overtime available on Friday or Saturday
• Must be able to demonstrate advanced mechanical skills per job description, basic electric and machine control knowledge required.

Capabilities and Success Factors

• Strong technical aptitude
• Above average problem-solving skills
• Excellent organizational skills
• Ability to work in fast-paced environment with continuous challenges
• Team orientation with the ability to influence others
• Focus on safety in the workplace in order to protect yourself and others from occupational accidents and injuries

Essential Functions

• Rebuild machines to include disassembly, inspection and replacement of parts
• Layout, fabricate and weld fixtures, assemblies, frames and structures used in the manufacturing process
• Perform skilled operations such as fitting and aligning of bearings as well as spindles and shafts and calibration of moving parts to ensure proper fit and alignment
• Work from drawings, manufacturer specifications and handbook formulas

Knowledge, Skills & Abilities

• Journeyman or combination of schooling and experience
• Minimum of 3 years of relevant experience
• Advanced electrical/machine capability and/or advanced PLC capability desired
• Fork truck, crane operation and material handling
• Serve as a project leader and assign work based on job requirements
• Ability to work minimum 40 hours a week; overtime available on Friday or Saturday
• Must be able to demonstrate advanced mechanical skills per job description, basic electric and machine control knowledge required.

Capabilities and Success Factors

• Strong technical aptitude
• Above average problem-solving skills
• Excellent organizational skills
• Ability to work in fast-paced environment with continuous challenges
• Team orientation with the ability to influence others
• Focus on safety in the workplace in order to protect yourself and others from occupational accidents and injuries

Wrought Washer Manufacturing is seeking an experienced Senior Production Scheduler / Master Scheduler to lead production scheduling and capacity planning across our manufacturing operations. This is a high-impact role for a strategic thinker who enjoys solving complex production challenges, improving processes, and collaborating across multiple departments to keep manufacturing running efficiently.

This position is more than creating production schedules—you will own the master production schedule, drive capacity management strategies, develop meaningful reporting and dashboards, and lead continuous improvement initiatives that directly improve on-time delivery, productivity, and operational performance.

If you’re someone who enjoys digging into the root cause of problems rather than simply reacting to them, and you’re looking for an opportunity to influence how a manufacturing operation runs, we’d love to hear from you.

What You’ll Do

• Own and maintain the master production schedule to meet customer demand while maximizing plant efficiency.
• Develop production schedules based on customer demand, inventory levels, material availability, and production capacity.
• Apply advanced capacity planning methodologies including Rough-Cut Capacity Planning (RCCP), finite and infinite scheduling, Theory of Constraints, and Demand-Driven MRP concepts.
• Monitor inventory levels, production requirements, and system-generated planning actions for assigned product lines.
• Evaluate scheduled jobs for material requirements and ensure purchasing and planning activities support production timelines.
• Partner closely with Sales, Purchasing, Production, Customer Service, and Leadership to align schedules with changing business priorities.
• Lead daily and weekly production scheduling meetings to review priorities, schedule adherence, and production risks.
• Monitor capacity constraints, identify bottlenecks, and proactively resolve issues before they impact customer deliveries.
• Investigate recurring scheduling and production issues through root cause analysis and implement long-term corrective actions.
• Design, develop, and maintain production dashboards and reporting, including:
  • Schedule adherence
  • Capacity utilization
  • Load versus capacity
  • On-time delivery
  • Work-in-process (WIP) aging
• Lead continuous improvement initiatives focused on reducing lead times, schedule changes, manual work, and production inefficiencies.
• Coordinate production schedules with other Wrought Washer facilities as needed.
• Document scheduling processes and provide training, mentorship, and backup support for other Production Control team members.

What We’re Looking For

• Bachelor’s degree in Supply Chain, Operations Management, Business, or a related field preferred.
• 5-8 years of progressively responsible production scheduling, planning, or manufacturing operations experience.
• Experience developing and managing master production schedules in a manufacturing environment.
• Strong knowledge of capacity planning methodologies including:
• Rough-Cut Capacity Planning (RCCP)
• Finite and Infinite Scheduling
• Theory of Constraints (TOC)
• Demand-Driven MRP
• Demonstrated success leading continuous improvement initiatives and solving recurring production challenges through data-driven root cause analysis.
• Strong ERP experience required; Plex Smart Manufacturing Platform experience is highly preferred.
• Advanced Microsoft Excel skills with the ability to build reports, analyze production data, and communicate performance metrics.
• Excellent communication and leadership skills with the ability to work effectively across Sales, Production, Purchasing, Engineering, and Leadership.
• APICS/ASCM CPIM or CSCP certification is strongly preferred.

Why Join Wrought Washer Manufacturing?

• Play a strategic role in driving manufacturing performance across the organization.
• Lead meaningful process improvements that directly impact customer satisfaction and operational success.
• Work alongside an experienced leadership team committed to continuous improvement.
• Opportunity to influence scheduling strategy, capacity planning, and production performance.
• Stable company with a collaborative, team-oriented culture.
• Competitive compensation and comprehensive benefits package.

About the role

We are looking for a dependable, detail-oriented Outside Processing Buyer to join our manufacturing team in Milwaukee. You will manage the outside vendors that perform secondary operations on our steel products, including but not limited to heat treating, plating, testing, shearing, laser processing and grinding.

Your job is to keep parts moving: out to the right vendor, through processing on time, and back to our facility meeting our quality standards.

What you’ll do

• Purchase order management: Issue, track and manage purchase orders for outside processing services such as heat treating, plating, testing, shearing, grinding and laser processing.
• Logistics coordination: Arrange and monitor the transport of steel parts to and from outside vendors and other Wrought Washer plants so turnarounds stay on time and production isn’t delayed.
• Daily planning: Keep multiple orders, vendors and shipments in motion at once, and re-plan quickly when a customer rush, a line-down situation or a vendor delay comes up.
• Vendor communication: Check in with vendors daily to track order status, resolve scheduling bottlenecks and clarify processing specifications.
• Quality verification: Work with our Quality department to confirm that certifications and inspection data match requirements when processed parts come back.
• Data entry and inventory tracking: Keep accurate records of where inventory is, what processing costs, and current lead times in our ERP system.

What we’re looking for

• Experience: 1–5 years in manufacturing, purchasing, inventory control, scheduling, or industrial logistics. Entry-level candidates with a strong work ethic and attention to detail are welcome to apply.
• Industry knowledge: Familiarity with steel or metal fabrication workflows and processing terms (heat treating, plating, grinding) is a strong plus.
• ERP software: Experience in an ERP system. Plex ERP experience is a distinct advantage but not required; we will train you.
• Education & Skill: A college degree is not required. Comfortable working with weights, piece counts, unit conversions (pounds, pieces, cwt pricing) and costs, and quick to catch a figure that doesn’t add up.
• Prioritization and judgment: You can keep dozens of open orders moving, decide what comes first when a rush order or a late vendor changes the plan, and follow each one through to closed.
• Skills: Strong organization, clear verbal and written communication, and basic Microsoft Office Applications.

The Opportunity

Wrought Washer Manufacturing is a Milwaukee-based metal stamping company that has been producing precision washers and stamped components for industrial customers across North America for decades. We are not a company in maintenance mode. We are in an active build phase – developing leadership, building systems, and investing in the infrastructure needed to grow significantly over the next three to five years.

This role exists because we are honest about a gap. Our Milwaukee facility is our primary production site and the engine of the business. It needs a dedicated plant general manager who can own the full site operation, develop the functional leadership team, and build the management disciplines that will allow MKE to grow. This is a newly created position.

This is a builder role. If you want to walk into a polished operation and manage it, this is not the right fit. If you want to build one and leave a mark on a business that will grow because of what you built – keep reading.

About Wrought Washer

We are a ~140-year-old manufacturer with our primary stamping operation in Milwaukee (MKE), a precision machine shop (DTI) in Racine, and a warehouse and distribution center in Mount Pleasant, WI. We produce components in high-mix, medium-volume runs for industrial customers who depend on us for quality and reliability.

We run Plex as our ERP and operate MKE as a union shop under a collective bargaining agreement. We have an experienced Director of Operations overseeing our DTI and MP sites, and we are building out the management layer at MKE to match. The Plant General Manager is an important hire for our future growth and success.

Why people come here

• Real ownership – you run the site, build the KPIs and success criteria, and make decisions that matter
• A company that is investing in leadership, systems buildout, and a growth agenda
• A direct line to the President/CEO – no layers of corporate bureaucracy between you and the decisions
• A path to growth as the three-site operating model matures
• A team with functional managers ready for structure and development

What You Will Own

The Plant General Manager is the single point of accountability for MKE. Five functional leaders (Operations Manager, Engineering Manager, Quality & Safety Manager, Planning Manager, Procurement/Supply Chain Manager) report to you directly. You own the site P&L, safety culture, quality systems, new program launches, and the management infrastructure that makes everything else possible.

Safety

• Set the safety tone for the site — MKE is moving from reactive to proactive and you lead that shift
• Own incident rates, near-miss reporting, observation completion, and corrective action closure
• Partner with the Quality & Safety Manager on EHS program implementation
• Ensure OSHA compliance is current and audit-ready

Quality, APQP & New Business Introduction

• Build and own an APQP process – it does not exist today and it is limiting new business growth
• Own the PPAP process and new program launch gate reviews end to end
• Partner with Sales on quoting support, feasibility, and launch commitments
• Own customer quality performance — PPM, complaints, corrective actions

P&L & Business Process

• Own MKE’s operating P&L – labor, scrap, OT, material, maintenance, and overhead
• Build and manage the annual operating budget; present monthly variance analysis to the President
• Map, standardize, and streamline key operating processes- many are informal or undocumented today
• Drive Plex utilization as an operational management tool, not just a transaction system

Collective Bargaining Agreement & Labor Relations

• Ensure full CBA compliance across scheduling, job assignments, discipline, and grievance handling
• Maintain a collaborative relationship with the union based on consistency, transparency, and follow-through
• Participate in contract negotiations alongside HR and legal counsel; provide operational data and workforce planning input

Leadership & Team Development

• A collaborative team culture is essential to build and nurture
• Develop five functional managers -capable and motivated
• Run a weekly leadership team meeting and bi-weekly one-on-ones with each direct report
• Build a culture where problems surface early and get solved at the right level
• Identify and develop internal succession depth

What We Are Looking For

Required

• S. in Industrial Technology, Engineering, Business, or equivalent
• 8+ years of progressive manufacturing leadership including direct management of multiple functional managers
• Demonstrated P&L ownership – budgets, variance analysis, cost reduction with before/after data
• Hands-on APQP, PPAP, and new program launch experience in a manufacturing environment
• Proven safety culture improvement track record – moving an operation from reactive to proactive
• Experience building management systems in an underdeveloped manufacturing environment
• Financial literacy — understands the operational levers that drive cost and margin

Preferred

• MBA or advanced degree
• Metal stamping, precision manufacturing, or high-mix / medium-volume production background
• Plex or similar ERP/MES experience
• Lean / Six Sigma certification — structured problem solving, standard work, waste elimination
• IATF 16949 or ISO 9001 quality management system experience
• Automotive or industrial customer quality background (PPAP level 3+, FMEA, control plans)

The Right Person

You have outgrown a role where someone else owns the systems. You want the whole thing: safety, quality, delivery, cost, people, and process. You do not need a perfect environment – you build the environment while performing in it. You lead through others, develop managers rather than doing their jobs, and hold accountability without creating a blame culture. You are energized by underdeveloped organizations, not frustrated by them.

Essential Functions

• Perform basic preventive maintenance and lubrication of equipment
• Maintain quality levels set forth by the Quality Assurance Department to meet customer expectations
• Proactively protect presses, support equipment and dies from damage
• Interpret and communicate all daily manufacturing paperwork
• Maintain a clean and safe work environment

Knowledge, Skills & Abilities

• Knowledge of safe operating practices for stamping dies, presses and other support equipment per OSHA standards.
• Certification for fork truck operation
• Ability to work 10-hour days (5:00 am to 3:00 pm) Monday through Thursday with additional hours occasionally on Friday

Capabilities and Success Factors

• Focus on consistent quality and productivity
• Above average problem-solving skills
• Excellent organizational skills
• Ability to work in fast-paced environment with continuous challenges
• Focus on safety in the workplace in order to protect yourself and others from occupational accidents and injuries

Essential Functions

• Perform basic preventive maintenance and lubrication of equipment
• Maintain quality levels set forth by the Quality Assurance Department to meet customer expectations
• Proactively protect presses, support equipment and dies from damage
• Interpret and communicate all daily manufacturing paperwork
• Maintain a clean and safe work environment

Knowledge, Skills & Abilities

• Knowledge of safe operating practices for stamping dies, presses and other support equipment per OSHA standards.
• Certification for fork truck operation
• Ability to work 10-hour days (3:00 pm to 1:00 am) Monday through Thursday with additional hours occasionally on Friday

Capabilities and Success Factors

• Focus on consistent quality and productivity
• Above average problem-solving skills
• Excellent organizational skills
• Ability to work in fast-paced environment with continuous challenges
• Focus on safety in the workplace in order to protect yourself and others from occupational accidents and injuries

Key Responsibilities

Quality Systems & Compliance

• Support and maintain the Quality Management System (ISO 9001).
• Create, revise, and control quality documents, procedures, and work instructions.
• Perform internal audits, in‑process audits, and support ISO audits.
• Complete and manage regulatory compliance documentation (RoHS, REACH, CBAM, etc.).

Manufacturing & Process Quality

• Support manufacturing teams to ensure quality is created at the source.
• Conduct quality reject investigations and prepare comprehensive reports.
• Lead or participate in 5S initiatives and Lean/continuous improvement projects.
• Monitor calibration schedules and ensure timely calibration of equipment.

Customer & Supplier Quality

• Respond with urgency to customer complaints, RMAs, and corrective action requests.
• Lead, perform, or review PPAP submissions for customers.
• Partner with Purchasing to evaluate and improve supplier quality performance.
• Provide direct support to internal and external audits and customer visits.

Quality Engineering & Technical Activities

• Apply quality planning tools (PFMEA, Control Plans, Flowcharts, APQP, etc.).
• Lead or support root cause analysis and corrective action activities through verification.
• Perform statistical analyses, including capability studies, capacity analysis, and Gage R&R.
• Accurately measure parts using calipers, micrometers, hand gauges, and precision instruments.
• Collect, evaluate, and report key performance indicators (KPIs), including DPPM, scrap, and cost of poor quality.

Training & Collaboration

• Provide guidance and technical support to inspectors and shop-floor personnel.
• Conduct or participate in quality-related training sessions.
• Support manufacturing, sales, and leadership with problem resolution and data‑driven insights.

Required Knowledge, Skills & Experience

• Minimum 2 years of experience in manufacturing or quality engineering (metal forming or stamping preferred).
• Working knowledge of inspection and test equipment.
• Ability to read and interpret blueprints, including GD&T.
• Proficiency in Microsoft Office and ERP systems (Plex preferred).
• Experience with Lean/Six Sigma, 8D, and RCCA.
• Strong written and verbal communication skills.
• Ability to work effectively in both office and shop-floor environments.
• Occasional travel required.

Physical Requirements

• Frequent standing, walking, sitting, and use of hands.
• Occasional reaching, climbing, balancing, bending, stooping, kneeling, or crawling.
• Visual acuity required for close-up inspection tasks.

Work Environment

• Office environment with regular exposure to manufacturing/shop‑floor conditions.
• Exposure to typical manufacturing noise and equipment.
• Must follow all safety rules and regulations.

Travel Requirements

• Occasional travel for problem‑solving, audits, supplier support, and general business needs.

Safety Requirements

• All employees must follow general and job‑specific safety rules. Violations of safety policies may result in disciplinary action.

This position is responsible for the preparation of the product for shipping using various equipment. The ability to multitask and work as a team is necessary for success.

Essential Functions

• Load and reload containers with finished product for assembly
• Pack, stack and pile finished product for shipment
• Report equipment or product defects
• Interpret and communicate all daily distribution paperwork
• Maintain a clean and safe work environment

Knowledge, Skills & Abilities

• One or more years of experience in a distribution environment preferred
• Fork truck experience and stand up reach picker experience desired
• Computer, tablet/scanner experience
• Ability to work 8 hour shift.

Capabilities and Success Factors

• Focus on consistent quality and productivity
• Above average problem-solving skills
• Ability to work in fast-paced environment with continuous challenges
• Focus on safety in the workplace in order to protect yourself and others from occupational accidents and injuries

This position is responsible for the preparation of the product for shipping using various equipment. The ability to multitask and work as a team is necessary for success.

Essential Functions

• Load and reload containers with finished product for assembly
• Pack, stack and pile finished product for shipment
• Report equipment or product defects
• Interpret and communicate all daily distribution paperwork
• Maintain a clean and safe work environment

Knowledge, Skills & Abilities

• One or more years of experience in a distribution environment preferred
• Fork truck experience and stand up reach picker experience desired
• Computer, tablet/scanner experience
• Ability to work 8 hour shift.

Capabilities and Success Factors

• Focus on consistent quality and productivity
• Above average problem-solving skills
• Ability to work in fast-paced environment with continuous challenges
• Focus on safety in the workplace in order to protect yourself and others from occupational accidents and injuries

This position is responsible for reading incoming orders, using a standup reach truck to pick product, and correctly assembling and preparing product for shipment. This position also requires the ability to accurately enter data and maintain shipping records.

Essential Functions

• Collect/print orders to fulfill customer orders for shipping
• Retrieve product from Storage Racks or Packaging to Warehouse using PLEX system
• Updating stock inventory after each item is retrieved
• Transport product from warehouse to staging area
• Load freight onto trucks for delivery
• Perform general warehouse duties as necessary
• Operating powered handling equipment according to safety standards/regulations

Knowledge, Skills & Abilities

• At least 6 months of experience is required, in a distribution environment preferred
• 6+ months experience with Standup Reach Truck
• RF experience preferred. Good computer skills.
• Ability to lift up to 50 lbs. / Push up to 100 lbs.

Capabilities and Success Factors

• Filling orders without error
• Above average problem-solving skills
• Ability to work in fast-paced environment with continuous challenges
• Focus on safety in the workplace in order to protect yourself and others from occupational accidents and injuries

This position is responsible for reading incoming orders, using a standup reach truck to pick product, and correctly assembling and preparing product for shipment. This position also requires the ability to accurately enter data and maintain shipping records.

Essential Functions

• Collect/print orders to fulfill customer orders for shipping
• Retrieve product from Storage Racks or Packaging to Warehouse using PLEX system
• Updating stock inventory after each item is retrieved
• Transport product from warehouse to staging area
• Load freight onto trucks for delivery
• Perform general warehouse duties as necessary
• Operating powered handling equipment according to safety standards/regulations

Knowledge, Skills & Abilities

• At least 6 months of experience is required, in a distribution environment preferred
• 6+ months experience with Standup Reach Truck
• RF experience preferred. Good computer skills.
• Ability to lift up to 50 lbs. / Push up to 100 lbs.

Capabilities and Success Factors

• Filling orders without error
• Above average problem-solving skills
• Ability to work in fast-paced environment with continuous challenges
• Focus on safety in the workplace in order to protect yourself and others from occupational accidents and injuries